At Qalasick, each product is carefully processed, packed, and shipped after quality checks to ensure it reaches you in perfect condition. Processing Time Orders are processed within 2–4 business days after successful payment. Processing time may be longer during high-demand periods, sales, or unforeseen operational delays. Shipping Timeline Standard delivery typically takes 5–10 business days, depending on your location. Delivery timelines are estimates, not guarantees. Shipping Coverage We currently ship across India. Certain remote or restricted pin codes may experience extended delivery times. Order Tracking Once shipped, tracking details will be shared via email or SMS. Qalasick is not responsible for delays caused by courier partners, weather conditions, or incorrect address details provided by the customer. Address Accuracy Customers are solely responsible for providing a complete and accurate shipping address. Orders returned due to incorrect or incomplete addresses are not eligible for refunds.

Qalasick follows a strict verification-first return policy to maintain product quality, hygiene, and fair use. Eligibility for Returns Returns are not automatic. A return request must first be verified and approved by our team. You may request a return only if: The product is damaged, defective, or incorrect The issue is reported within 48 hours of delivery The product is unused, unwashed, and in original packaging Mandatory Verification Process Before any return is approved: Customers must submit clear images or videos of the product Our quality team will review and verify the claim Only approved requests will move to return pickup or further instructions ⚠️ Return requests without verification evidence will be rejected. Non-Returnable Items The following are not eligible for return or refund: Used or altered products Products damaged due to misuse or mishandling Items purchased during sale, clearance, or promotional offers Products with missing tags, packaging, or accessories Refund Processing Refunds are initiated only after successful verification and product inspection Approved refunds are processed within 7–10 business days Refunds are issued to the original payment method only Qalasick reserves the final right to approve or reject any return or refund request.

We follow a no-leniency cancellation policy due to immediate order processing. Order Cancellation Window Orders can be cancelled only within 6 hours of placing the order Once processing or shipping begins, cancellation is not allowed Non-Cancellable Orders Orders marked as processed or shipped Customized or made-to-order items Sale or discounted items Failed Deliveries If delivery fails due to customer unavailability or incorrect address, the order will not be refunded Policy Enforcement & Rights Qalasick reserves the right to update or modify these policies at any time Abuse of return or refund policies may result in account restrictions or permanent bans All disputes are subject to Indian jurisdiction